Best Customer Service Ever
I usually get terrible customer service. Especially when I buy products from companies that I’ve worked at for 5+ years. Stupid Apple.
But lately we’ve had a couple really great customer service experiences. First, we broke our Wii playing too much Super Smash Brothers. Apparently, the GPU overheats(?) when you play too much, or when you play too much over wifi, or something. This caused our Wii to always show flickering black vertical lines. I called up Nintendo on a Sunday, explained the problem, and after 18.5 minutes on the phone, they said I would have to send it in for repair. They emailed me a FedEx ship label, which I printed out. I sent the Wii in on a Tuesday, and a fixed one arrived today, just three days later!
Even better was our experience with Philips. The charger to our awesome Sonicare toothbrush stopped working. Jess called up Philips, spent a couple minutes on the phone, and about a week later, an entire new toothbrush and charger arrived. YAY!
Filed under: support |
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Tagged: sonicare , wii
