CamelBak has GREAT customer service
A couple years ago, I bought a CamelBak with a hydration bladder that started to leak within a couple months after I bought it, but was too busy at the time to return it. Last month I finally decided to contact them about it, so I fired off an email and within the next day they got back to me and told me where to send it. Within a week of sending it in, i got a brand new one in the mail which I just picked up today. That was all I had to do - no paperwork or receipt required. The hydration bladders have a lifetime warranty and according to their website, they will replace them even after extended use. I’m happy to say that they definitely delivered on that promise in a timely fashion and would highly recommend them!
Filed under: cycling |
Tagged: recommended
I’m glad to hear this.
I bought my Camelbak in 1996 and except for some dark spots in the tube (mildew - and I don’t have the long brush to get it out), it’s still performing very nicely. I don’t use it much anymore since I use bottles on the roadbike but I definitely got my $50 worth over 11 years.
Also, Giro did me right with my helmet. The Rok-Lok (plastic part that grabs the back of your skull) broke on my road biking helmet and I called them ready to pay for a new one. They sent me a new one free of charge and I didn’t have to send the old one.